Tulip-Express. Copyright @ All Rights Reserved.

You sometimes share personal details with us, such your address, so we can deliver (a) parcel(s) to your home. We are committed to protecting this personal data, and we comply with the laws and regulations regarding the use and retention of this data. We would like to explain to you how we use your personal data.


This Privacy Statement applies to all businesses and services featuring the Tulip Express logo; these are all online services falling within the remit of Tulip Express BV.


What is personal data?

‘Personal data’ refers to data which provides information about you or which we can somehow relate to you, such as your name and address. You might share personal information with us in the following situations:


You are a Tulip Express customer.

You have been in contact with us.

You have been using one or several of our services.

If you visit our website, you may, in some cases, share personal data with us


Why do we process your data ?

We process your personal data because we seek to provide you with personalised services. We use information relating to you which we have stored for this purpose, so as to enable us to assist you as quickly and efficiently as we can if you have any questions regarding any of our services. By ‘processing’, we mean storing, analysing, altering/updating/modifying, deleting, forwarding, etc.


How do we use your personal data?

Below you can read about the various ways in which we use your personal data.


1. We do our work

Tulip Express provides a full range of services, including:


Delivering parcels and mail

Storage Service

Forwarding Service

Online Shipping Tool

Relocation Service

We require your name and address for many of these services.


2. We make sure the Tulip Express website works properly

We use your personal data to analyse how you use the website. We use our customer data to ensure the site operates as effectively as possible.


3. Sometimes we share your data with authorities

In some cases, we are compelled to provide personal data to various authorities, including the Authority for Consumers & Markets (ACM), law enforcement authorities, and investigation services. We always check the competencies of these authorities before sharing this data.


Whom does Tulip Express collect personal data from?

We keep personal data from anyone who has been in contact with us either directly or indirectly. An example of indirect contact is if you order an item from an online retailer and Tulip Express delivers the parcel to your home. In this case, you have not shared your address with us personally, but we receive it from the retailer instead.

We are also in possession of personal data relating to contacts, representatives and vendors with whom we maintain business relationships.


What types of personal data do we process?

Below is a list of the categories of personal data we process:


Mail delivery

Some examples of data we process:




Document number of each letter or card

Payment screen


Parcel delivery

Some examples of data we process:




Document number of parcel


Storage service

As part of this service, we temporarily store your mail instead of delivering it to your home. After the retention period, all mail held for you during your absence will be delivered to your home. Some examples of data we process:




Email address


Forwarding Service

This service enables you to temporarily have your mail delivered to a different address. Some examples of data we process:




Email address


Next-of-kin Service

This service enables you to have mail addressed to a deceased person delivered to another address. Some examples of data we process:




Email address

Death certificate

Identification document of the estate executor (if applicable)

Statement of power of administration provided by a civil-law notary (if applicable)


Online Shipping Tool Form

You can use this service to send parcels quickly and efficiently. Some examples of data we process:




Email address

Telephone number


Date of birth

Bank account number

Username and password

User logins

IP address of your PC, mobile or tablet


Customer service

You can phone, and chat with, our customer service agents. If you chat, we will save the chat and we also keep records of the details of all phone calls – which is convenient if you contact us again in the future. Sometimes we outsource our customer service to a third-party service provider; in this case, this organisation will save your data. However, they will save this data only for the benefit of Tulip Express.


With whom do we share this personal data?

As a rule, we do not share your data with any individuals or organisations outside Tulip Express, except when this is necessary to provide the service we have promised you, for example if you are using our Relocation Service. In this case, you indicate which companies should receive your address change through Tulip Express. In some cases, we may be required to provide personal data, for example when reporting cases of fraud. The following organisations are entitled by law to request data from us in specific cases:


Law enforcement agencies

Judicial organisations

Regulators such as the Dutch Data Protection Authority (AP) and the Authority for Consumers & Markets (ACM)

Tax and Customs Administration (Belastingdienst)



How long do we store your data?

We generally do not retain your data any longer than necessary. How long we keep your data depends on the following factors:


For what purpose do we store your data?

How long are we required by law to store the data?


How do we protect your personal data?

We seek to treat your data with the highest level of security in the following ways:


We spend a significant amount of time and money on protecting our systems containing personal data. We have a specific department for this purpose: Cybersecurity.

If there is a problem involving our security, causing people outside Tulip Express to be able to view the personal data, or if there is a situation which creates a risk of the data being compromised, we make a record of this and handle the situation with care. We report these incidents to the regulator, and, if necessary, to you.

Only employees who require access to your data can view this data. All our employees have signed a non-disclosure agreement (NDA), which remains in force even after they have left the company.

Our data processing operations are supervised by two organisations and a dedicated Data Protection Officer:

The Dutch Data Protection Authority (AP) monitors whether we comply with the General Data Protection Regulation.

The Authority for Consumers & Markets (ACM) monitors whether we deal appropriately with:


Direct marketing

The National Do Not Call Registry (bel-me-niet-register)

The Data Protection Officer monitors whether Tulip Express handles personal data appropriately, and its legal duties are provided for under the law. The Data Protection Officer reports directly to the management board. If you have any questions for the Data Protection Officer, please send an e-mail to: info@tulip-express.nl


What are your rights in relation to the personal data we store on you?

You are permitted to perform the following acts with the personal data we keep on you:






Object to the processing of the data

Receive the data in a manner that enables you to easily share it with others


About this Privacy Statement

This Privacy Statement applies to all businesses and services featuring the Tulip Express logo and was created on 18 May 2018. This Privacy Statement is subject to change.




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